Email us
Email us at yesteroll@melailab.com. We'll reply as soon as we can.
Please include your iPhone model, iOS version and the Yesteroll version (shown in Settings > About).
Email usFree plan and limits
How many photos can I delete for free?
On the free plan you can delete up to 100 photos a day and 5 videos in total. The photo limit resets at midnight, your local time. The 5 video deletes are a one-time allowance, not a daily one.
Everything else is free with no limits: browsing, sorting, Sweeps, videos, Memories and your Journal.
Why doesn't the video limit reset?
It's a one-time allowance so you can try video clean-up before going Pro. The count is kept in your iCloud Keychain, so deleting and reinstalling the app doesn't reset it.
What happens when I hit the limit?
Yesteroll shows how many free deletes you have left. You can delete that many now and keep the rest in the tray for later, or go Pro for unlimited deletes.
Deleting photos
Where do deleted photos go?
To Recently Deleted in the Photos app. You can recover them there for 30 days. If you use iCloud Photos, deleting a photo also removes it from your other devices.
Will Yesteroll delete anything without asking?
No. Photos you swipe away wait in the tray. Nothing is deleted until you finish the deck and confirm, and iOS asks you once more before anything is removed.
Yesteroll Pro
How do I restore my purchase?
Open Yesteroll, go to Settings > Yesteroll Pro and tap Restore purchases. Make sure you're signed in to the App Store with the same Apple Account you used to buy Pro.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, then Yesteroll Pro, and tap Cancel Subscription. Cancel at least 24 hours before your plan renews. Pro stays on until the end of the period you've paid for.
Deleting the app doesn't cancel your subscription.
How does the free trial work?
The monthly and yearly plans start with a 3-day free trial for new subscribers. If you cancel at least 24 hours before the trial ends, you won't be charged. Lifetime is a one-time purchase and has no trial.
I already subscribe. Can I switch to Lifetime?
Yes, and what you've already paid for Pro counts toward it. Go to Settings > Yesteroll Pro > Upgrade to Lifetime to see your price. Once your payments reach US$25, Lifetime unlocks automatically at no extra cost.
Each paid monthly period counts US$4.99 and each paid yearly period US$19.99, whatever your local currency. Free trials, refunded periods and periods replaced by a plan change don't count. Before you reach US$25, the app offers a cheaper Lifetime upgrade at US$24.99, US$19.99, US$14.99, US$9.99 or US$4.99, whichever fits what you've paid.
After upgrading, cancel your subscription in your iPhone's Settings so it doesn't renew. Apple doesn't let us cancel it for you.
Can I switch from monthly to yearly?
Yes. Choose the yearly plan in Yesteroll or in your Apple Account's subscription settings. Yearly is the higher plan, so Apple switches you right away and refunds the unused part of your monthly plan.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Can I use Pro on another iPhone?
Yes. Install Yesteroll on the other iPhone, sign in with the same Apple Account and tap Restore purchases. To prevent abuse, one purchase can move to a new install at most 3 times in 7 days. If you hit that limit, wait a few days or email us.
Privacy and access
Does Yesteroll upload my photos?
No. Your photos and videos stay on your iPhone and are never uploaded. See our Privacy Policy.
Do I have to give Yesteroll access to all my photos?
No. If you choose Limit Access, Yesteroll works with just the photos you pick, and a banner lets you add more at any time. Full access lets your decks and Sweeps see your whole library.
Can I turn off usage analytics?
Yes. Go to Settings > Privacy and turn off Share usage analytics. Collection stops right away. Analytics never include your photos, file names or places.
Is Yesteroll on iPad or Android?
Yesteroll is for iPhone with iOS 16 or later. It isn't on iPad or Android yet.
Still need help?
Email yesteroll@melailab.com and tell us what happened. We read every message.
